Shipping policy
Shipping Policy
We're committed to getting your order to you safely and as quickly as possible. Every order is carefully packed from Canada with the same attention to detail that goes into every product we make.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding Canadian holidays).
During product launches, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we'll contact you by email.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Shipping Within Canada
We ship to all Canadian provinces and territories.
Estimated delivery times:
- Ontario & Quebec: 1–4 business days
- Western Canada: 3–7 business days
- Atlantic Canada: 3–7 business days
- Northern Territories: 5–10+ business days
Shipping rates are calculated at checkout based on your location, package size, and shipping method selected.
Free shipping promotions, when offered, apply only to eligible Canadian orders unless otherwise stated.
International Shipping
We ship to customers to most countries around the world.
International delivery times vary by destination but generally range from 7–21 business days after shipment.
Please note:
- Delivery estimates do not include customs processing.
- Customers are responsible for any import duties, taxes, VAT, customs fees, or brokerage charges imposed by their country.
- These charges are not included in our shipping rates and cannot be refunded by True Beauty.
If your country is unavailable during checkout, please contact us and we'll do our best to help.
Shipping Maple Syrup
Our maple syrup is carefully packaged to help ensure it arrives safely.
While we take every precaution, shipping glass bottles always carries a small risk during transit. If your maple syrup arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product and packaging
We'll work with you to make it right as quickly as possible.
Shipping Apparel
Apparel items are packaged to protect them during transit while minimizing unnecessary packaging.
If your clothing arrives with any manufacturing defect or shipping damage, please contact us within 7 days of delivery.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email.
Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we'll do our best to update it.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is outside of our direct control.
If your tracking shows no movement for an extended period or your package appears lost, contact us and we'll work with the carrier to investigate.
While we cannot guarantee carrier delivery times, we'll always do our best to help resolve shipping issues.
Customs, Duties & Import Taxes
International orders may be subject to customs inspections and additional fees depending on your country's regulations.
These charges are the responsibility of the customer and are not controlled by True Beauty.
Refused shipments due to unpaid customs charges may not be eligible for a shipping refund.
Returns & Exchanges
Please see out Return Policy here.
Still got Questions?
If you have any questions about your order or shipping, we'd love to help.
Please contact us at righton@truebeauty.buzz or through our Contact page and include your order number for the fastest service.